Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies they reference, apply to your access and use of treeservicethorntonco.com and any related site that links to these Terms (the "Website"). Please review them carefully, because they affect your legal rights.
By accessing or using the Website, you accept these Terms. If you do not agree, you must not use the Website. We may update these Terms or limit access at any time, with or without notice. If you keep using the Website after changes are posted, you accept the revised Terms. The Website is designed for users in the United States and its territories. You represent that you are of legal age and satisfy these requirements.
Our Privacy Policy describes how we collect, use, and protect personal information, and it is part of these Terms. By using the Website, you confirm that you have read and agreed to the Privacy Policy.
These Terms contain a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that helps homeowners and consumers submit service requests to independent providers of home improvement, maintenance, repair, renovation, and related services ("Third-Party Providers").
We do not:
- Perform professional or home improvement services.
- Evaluate the quality, licensing, or legality of Third-Party Providers.
- Confirm compliance with laws, rules, or licensing requirements.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Tools to connect with Third-Party Providers.
- If you are a provider, access to potential customers.
All use is at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you allow us to use your information as outlined in the Privacy Policy. You also expressly agree to receive contact from us and Third-Party Providers by:
- Phone (including autodialed or prerecorded calls)
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You may opt out by following the instructions provided.
You agree that:
- All information you submit is accurate.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and meet all of the following:
- Are at least 18 years old.
- Are located in the United States or its territories.
- Are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a business, you state that you have authority to bind that business.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on your personal devices. We reserve all rights not expressly granted.
5. Restrictions on Use
You may not:
- Use the Website to compete, harass others, or break the law.
- Scrape, hack, or overload the Website.
- Gather user information for unsolicited outreach.
- Make false statements.
- Copy, monitor, frame, or alter content without permission.
- Reverse engineer or remove security protections.
We may suspend or end access without notice.
6. User Content and Feedback
You may send content such as feedback, messages, or reviews. You keep ownership of what you submit, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have permission to use it.
- It does not violate any law or the rights of others.
We may use feedback at our discretion and without any obligation.
7. Links and Third-Party Sites
Any links to Third-Party Providers or other websites are offered for convenience only. We are not responsible for their content, policies, or practices. Your use of those sites is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes shown are for information only and are not binding. Any agreement is strictly between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including phone or email. You are not required to consent in order to buy services. See Section 2 for opt-out instructions.
10. Disputes with Third Parties and Release
Any dispute with a Third-Party Provider is strictly between you and that provider. You release us from claims that arise from or relate to those disputes.
California residents waive Civil Code §1542; similar waivers apply where permitted elsewhere.
11. Intentional False Information
Submitting false contact or address information may create legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All Website content, including trademarks and copyrights, belongs to us or our licensors. No ownership rights transfer to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or incorrect. We do not promise that it is complete or accurate.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions survive termination, including disclaimers and arbitration terms.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
Use the Website at your own risk.
16. Limitation of Liability
To the fullest extent allowed by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is capped at $100 or the amount you paid us.
Some jurisdictions may not allow these limits.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising out of your:
- Violation of these Terms
- Content submissions
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- Description of the work and its location
- Contact information
- Statement of authorization
False claims may result in liability.
19. Electronic Communications
You consent to receive communications electronically through email or Website postings. Those communications satisfy any legal requirement for a written notice.
20. Dispute Resolution and Arbitration
Disputes are governed by binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims ≤ $10,000 may be decided by written submission.
- No class actions or jury trials allowed.
- Arbitrator's decision is final and binding.
21. Choice of Law and Venue
Delaware law governs these Terms.
Any dispute that is not subject to arbitration must be brought in state or federal courts in Delaware.
22. International Use
The Website is operated from the U.S. If you access it from outside the country, you do so at your own risk.
23. Force Majeure
We are not responsible for delays caused by events beyond our control, including natural disasters, war, or power failures.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Claims related to the Website must be filed within one year unless the law requires a different period.
26. Severability, Waiver, and Entire Agreement
If any provision is found to be invalid, the rest remains effective.
Headings are included for convenience only.
These Terms and the Privacy Policy make up the complete agreement between you and us.
27. Miscellaneous
Use of the Website does not create a joint venture, partnership, or employment relationship.
No third party has rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
