Last Updated: October 6, 2025
At treeservicethorntonco.com, "treeservicethorntonco.com," "we," and "us" take your privacy seriously.
This policy describes what information we collect, how we use it, who we may share it with, and the choices available to you. By visiting treeservicethorntonco.com and any website that links to this policy, you agree to the practices described here.
Scope
This policy covers information gathered:
- On our Website
- Through emails, text messages, and other electronic communication with us
- Via our ads and apps on third-party websites when they reference this policy
It does not apply to information collected offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Give Us
This may include:
- Name
- Address
- Phone number
- Details related to your service request, such as location, project scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages you view, links you click, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction records
- Service request verification and fraud screening data
- Advertising and analytics information, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Track site performance
- Tailor content to your interests
- Support advertising and marketing efforts
Most browsers allow you to block or remove cookies. If you do, some features may not function properly.
Third parties may also place cookies on your device, and we do not control those cookies.
Interest-Based Advertising
We may partner with companies that help us deliver ads based on your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Respond to questions, updates, and support needs
- Personalize your experience and our marketing messages
- Conduct analytics, research, and product development
- Identify, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in these situations:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed to fulfill that request with third-party service providers and provider networks.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We work with vendors that support our Website and business operations, including analytics, security, payments, customer support, and marketing.
They may access personal information only to provide services on our behalf.
Advertisers and Marketing Partners
We may share automatically collected information for measurement, attribution, and advertising purposes.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights or safety, or to investigate fraud and abuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot process service requests without it.
- Marketing emails: You can unsubscribe using the link in our emails. This will not stop messages from providers we shared your request with.
- Cookies: You can manage cookies through your browser settings or through the opt-out links above.
Access and Control
You may ask us to:
- Review the data we have collected about you
- Fix inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Please use the contact options listed in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Legal and regulatory obligations
- Whether the same purpose can be achieved another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage can be guaranteed to be completely secure.
Children's Privacy
The Website is not meant for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, please do not submit a service request.
If you are under 18, use the Website only with proper consent or legal authority.
California Privacy Rights
If you live in California, you may have the following rights, subject to applicable exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of that information
- Business or commercial purposes for collecting it
- Categories of third parties with whom we shared it
- Specific pieces of personal information we hold about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be treated as a "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified, or that are excessive, may be denied.
How to Submit a Request
Use the contact details below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
Your continued use of the Website means you accept the updated policy.
How to Contact Us
Chop Chop Tree
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
